Privacy Policy for Compass Point Pathways
At Compass Point Pathways, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our website, engage with our career development and human resources services, or otherwise interact with us. Your trust is paramount, and we handle your data with the utmost care and in compliance with applicable privacy laws.
Information We Collect
We collect various types of information from and about users of our site and services, including:
- Personal Identification Information: Information such as your name, email address, phone number, physical address, and professional background (e.g., current and past employment, education, skills) that you provide directly to us when you sign up for services, workshops, or interact with our coaching staff.
- Professional Information: Details related to your career goals, resume, cover letters, interview performance, leadership aspirations, networking activities, and any other information pertinent to our career development and human resources services.
- Payment Information: If you make a purchase for our services, we collect necessary payment details. This information is processed securely by third-party payment processors, and we do not store sensitive payment card information on our servers.
- Technical Data: Information about how you access and use our website, including your IP address, browser type and version, time zone setting, operating system, and platform. This data helps us ensure the security and functionality of our online platform.
- Usage Data: Information about your activities on our website, such as pages viewed, services accessed, and the referring website or link. This helps us understand user behavior and improve our offerings.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To deliver personalized career coaching, resume and cover letter optimization, interview preparation, leadership skill development, outplacement, career transition planning, and executive coaching services. This includes scheduling appointments, facilitating workshops, and communicating about your progress.
- Communication: To respond to your inquiries, provide customer support, send important updates about our services, and deliver marketing communications that we believe may be of interest to you (with your consent where required).
- Improving Our Services: To understand how our services are used, analyze trends, and develop new features or improve existing ones.
- Security and Fraud Prevention: To protect our website, services, and users from fraud, security threats, and other harmful activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
Disclosure of Your Information
We do not sell your personal information. We may disclose your information in the following circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, hosting providers, email service providers). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal information.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us:
Compass Point Pathways
2847 Yonge Street, Suite 600
Toronto, Ontario, M4N 2K9
Canada